Grievance Policy

At WOW (Wealth of Wellness), we value your trust and are committed to providing a transparent, respectful, and seamless experience. If you ever face any concerns, have feedback, or wish to report an issue, we are here to help.

How to Raise a Grievance

You can submit your grievance through any of the following channels:

• Email: info@wealthofwellness.org
• Phone: +971 4 832 2599
• In-centre Submission: Speak directly with our front-desk or management team.

Our Process

1. Acknowledgement: We will acknowledge your grievance within 48 hours of receiving it.
2. Review & Investigation: Our team will review the concern, consult relevant departments, and gather necessary information.
3. Resolution: A clear and fair resolution will be shared with you within 7–10 working days.

If additional time is needed for complex issues, we will keep you informed.

Escalation

If you are not satisfied with the initial resolution, you may request an escalation. The matter will then be reviewed by senior management for a final decision.

Confidentiality

All grievances are handled with strict confidentiality. Your personal information and concern details will only be shared with relevant team members involved in the resolution process.

Commitment to Improvement

Every feedback and grievance helps us strengthen our services. We are committed to using your input to continuously enhance our standards of care and experience.