1. Introduction
This Payment & Refund Policy explains how payments, cancellations, and refunds are handled for services, therapies, programs, workshops, and products offered by Wealth Of Wellness (WOW) through our website [< href=”https://wealthofwellness.org/”>https://wealthofwellness.org/] or at our centre.
2. Payments
2.1 Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit cards
- Online payment gateways
- Bank transfers
- In-centre payments (card/cash)
2.2 Payment Confirmation
- All bookings and purchases must be fully paid at the time of reservation unless stated otherwise.
- You will receive a confirmation email or message once payment is successfully processed.
2.3 Pricing
- All prices listed on the Website or at the centre are in AED and inclusive/exclusive of applicable taxes, unless mentioned otherwise.
- WOW reserves the right to update pricing at any time without prior notice.
3. Cancellations & Rescheduling
3.1 Sessions & Appointments
- Cancellations made 24 hours before the scheduled appointment are eligible for free rescheduling.
- Cancellations made less than 24 hours before the session or “no-shows” may result in:
- Full charge for the session, and
- No eligibility for refund.
3.2 Workshops, Programs & Events
- Cancellations made 48 hours prior to the event start date may be eligible for rescheduling or credit.
- Cancellations made within 48 hours of the event are non-refundable.
3.3 Packages & Memberships
- Packages, bundles, and memberships are non-refundable once activated.
- Sessions included in packages must be used within the validity period.
- Expired sessions cannot be extended or refunded.
4. Refund Policy
4.1 General Refund Terms
- All refunds, if applicable, will be processed using the original method of payment.
- Refunds may take 7–14 working days depending on the bank or payment provider.
- Transaction fees or administrative charges (if any) are non-refundable.
4.2 Non-Refundable Items
The following are strictly non-refundable:
- Completed sessions or therapies
- Packages/memberships after first use
- Last-minute cancellations (as per policy)
- Digital products, e-books, or online programs
- Gift cards or wellness vouchers
4.3 Refund Denial
WOW reserves the right to refuse a refund if:
- The service was already delivered
- The cancellation window has passed
- Misuse of policy is detected
- Payments were made for promotional or discounted services
5. Service Credits
Instead of a refund, WOW may offer service credits in certain cases (at management’s discretion).
Credits can be used for any WOW services but must be utilized within 3 months of issue.
6. Payment Issues & Disputes
If you face any payment-related issues, please contact us at [info@wealthofwellness.org] with:
- Full name
- Payment reference/receipt
- Date and time of payment
- Description of the issue
- We will review and respond within 3–5 business days.
7. Changes to This Policy
WOW may update or modify this Payment & Refund Policy at any time.
Updates will be posted on the Website, and continued use of our services constitutes acceptance of the updated policy.
8. Contact Us
For payment or refund enquiries, please reach out to:
Email: info@wealthofwellness.org
Wealth Of Wellness (WOW)
